E-COMMERCE RETURN POLICY OVERVIEW
You may return an online order within 14 days of its delivery date.
To return or exchange an item, please email us at [email protected] and we will email a prepaid return label to you - include your order number in the email's subject. Simply attach this label to your package and drop the item off at your nearest Post Office. Please note that a shipping and restocking charge of $14.99 will be deducted from the refund.
Returned items must be unworn with the labels attached for a refund.
Sale items are final sale if price is 50% off or more.
If you need to exchange for a different size/color let us know by email and leave a note in the box with your request, we will do our best to help you find the perfect fit!
At the moment Returns and Exchanges are available only in the US.
RETAIL STORE RETURN POLICY
All full price items are returnable in-store within seven days.
STYLE BOX RETURNS
For information on Style Box returns please, please visit our FAQ.
When you place a pre-order, the dress you will receive is made specifically for you. If it doesn't fit, we can exchange it for another item or offer you free alterations. If any of these solutions does not work, you can return it for a store credit.
Other issues? Please email [email protected] with any specific questions or concerns regarding fit, availability, shipping, fees, returns or exchanges and we will be happy to assist you. Please note that initial shipping charges are not refundable.