Shipping and Return Policy
E-COMMERCE RETURN POLICY OVERVIEW
You may return an online order within 14 days of its delivery date.
Please, return items with tags and attach the original packing slip, otherwise we may not be able to process your refund.
To return or exchange an item, please email us at [email protected] and we will email a prepaid return label to you - include your order number in the email's subject. Simply attach this label to your package and drop the item off at your nearest Post Office. Please note that a shipping and restocking charge of $6/per item will be deducted from the refund.
Returned items must be unworn with the labels attached for a refund.
Sale items that are 50% off or more are refundable for store credit only.
Items for refund or exchange must be shipped back to us within 14 days of receiving the shipment.
While we will endeavor to be as prompt as possible, please allow for up to two business days to receive the return label. If there is any delay in receiving the return label greater than two business days, the return window will be extended. Therefore, we would highly encourage customers to request a return label as soon as possible.
If you need to exchange for a different size/color let us know by email and leave a note in the box with your request, we will do our best to help you find the perfect fit!
At the moment Returns and Exchanges are available only in the US.
RETAIL STORE RETURN POLICY
All full price items are returnable in-store within seven days.
STYLE BOX RETURNS
For information on Style Box returns please, please visit our FAQ.
When you place a pre-order, the dress you will receive is made specifically for you. If it doesn't fit, we can exchange it for another item or offer you free alterations. If any of these solutions does not work, you can return it for a store credit.
After the order is placed our team needs 1-2 business days to process the orders. Orders received after 2 PM will be processed the next business day.
|Shipping Method||Shipping Charge||Estimated Delivery|
|Free Shipping (orders over $100)||Free||1-5 Business Days after order processing|
|Standard Shipping||$10||1-5 Business Days after order processing|
|2nd Day Air (FedeEx)||$35||2 Business Days after order processing|
|$65||Next Business Day after order processing|
|International Shipping (USPS) From||$35||14 - 28 Business Days|
Please note that orders shipping to Alaska, Hawaii, and Puerto Rico require additional shipping time.
The final cost of International Shipping depends on the number of items and weight.
A tracking number will be emailed to you after the order is fulfilled.
If you are ordering a pre-order item and a stock item, we suggest placing 2 separates orders.
If you have any questions, please email us at [email protected] we will be happy to assist you.
For Returns, please check our return policy at https://www.noragardner.com/pages/shipping-and-return-policy or visit our FAQ page.
Other issues? Please email [email protected] with any specific questions or concerns regarding fit, availability, shipping, fees, returns or exchanges and we will be happy to assist you. Please note that initial shipping charges are not refundable.